This course is designed for anyone who needs to manage change in their organisation, whether it is introducing a performance management process, a customer service strategy, a new billing system or an organisation-wide culture change, this course will provide you with the necessary principles and practices. The models, analogies and tools are packaged into a half day session for people who need to learn the basics quickly.

TOPICS:
What is change and why manage it?
Your role and the impact I has on the success of the change
A model for planning, managing and monitoring change
Dealing with resistance and other reactions to change
Tips for stabilising and sustaining the change.

BENEFITS:
Change is implemented successfully
Staff resistance is reduced throughout the change process
Increased performance
Minimised disruption to business as usual
Internal change capability developed.

ON COMPLETION PARTICIPANTS WILL BE ABLE TO:
Identify how the role they take in change impacts upon the success of the change
Explain what role others within an organisation need to take and methods to encourage them to do so
Plan, manage and monitor change effectively
Deal with resistance to minimise its impact on individuals and the success of the change
Identify the systems and procedures in an organisation that will support and sustain the change.